Transferable Lifetime Warranty

Transferable Lifetime Warranty

We are confident in our glass mats and their durability, offering a Limited Forever Warranty against any defects that may cause cracks or dents.
We are confident in our glass mats and their durability, offering a Limited Forever Warranty against any defects that may cause cracks or dents.

Glass Chair Mat Warranty

Vitrazza® Glass Chair Mats are made from our trademarked Tufver Glass™, which is ‘toughened’ (tempered) and protected with Invisible Shield Pro15, a Nano-Tech Coating to help resist fine scratches. Tufver Glass is 4x stronger than annealed glass of the same thickness. Tufver Glass meets all safety glazing standards, including the federal safety glazing standard, CPSC 16CFR 1201. It is designed to hold over 1,000 lbs. on a flat floor.


A Vitrazza Glass Chair Mat should not be installed in an area where it will be exposed to temperatures above 400°F because it will begin to revert back to annealed glass. If a Vitrazza Glass Chair Mat breaks, it will crumble into small pieces and is unlikely to cause injury.

 

Limited Transferable Lifetime Warranty (Revised 2/21/2020)

 

Vitrazza offers a limited, Transferable Lifetime Warranty on each Vitrazza Glass Chair Mat. The warranty covers against any defects or design flaws that would cause it to break while in place on a flat floor. Regular cleaning with Repel Glass & Surface Cleaner will keep your mat clean and clear and help protect it from fine scratches and etching. Repel supplements the Nano-Tech Coating we apply in our factory. Vitrazza does not warrant against scratching.

 

For approved warranty claims, Vitrazza will deliver an identical replacement Vitrazza Glass Chair Mat via its preferred shipping method or, at its option, refund a portion of the original purchase price. In the case of a refund, Vitrazza will depreciate the original price based on a 12-year typical use period and refund the non-depreciated value to the customer. Vitrazza will not cover expenses that could be related to a broken Vitrazza Glass Chair Mat, including but not limited to: moving expenses, floor repair, furniture repair, lost work hours, or any other associated costs.

 

To submit a warranty claim, snap a photo of the broken mat and complete the form below, or email support@vitrazza.com, along with a copy of your invoice. Vitrazza will process your application immediately and respond within 3 working days.

 

 

DeskGuard - Glass Desk Mat Warranty

 

Transferable Lifetime Warranty (Revised 03/23/2021)

 

Your new Vitrazza DeskGuard™ Glass Desk Mat is made from Super-Strong ¼” thick safety glass, made by spec to 10,000 psi.

 

A Vitrazza DeskGuard™ should not be installed in an area where it will be exposed to temperatures above 400°F because it will begin to revert back to annealed glass. If a DeskGuard™ breaks, it will crumble into small pieces and is unlikely to cause injury.

 

Vitrazza offers a Transferable Lifetime Warranty on each Vitrazza DeskGuard™.  The warranty covers against any defects or design flaws that would cause it to break while in place on a desk surface. Regular cleaning with Repel Glass & Surface Cleaner will keep your mat clean and help protect it from fine scratches and etching. The Vitrazza warranty does not cover scratches.


For approved warranty claims, Vitrazza will deliver an identical replacement Vitrazza DeskGuard™ via our preferred shipping method or, at our option, refund a portion of the original purchase price. In the case of a refund, Vitrazza will depreciate the original price based on a 12-year typical use period and refund the non-depreciated value to the customer. Vitrazza will not cover expenses that could be related to a broken Vitrazza DeskGuard™, including but not limited to: moving expenses, desk repair, lost work hours, or any other associated costs.

 

To submit a warranty claim, snap a photo of the broken mat and complete the form below, or email support@vitrazza.com, along with a copy of your invoice. Vitrazza will process your application immediately and respond within 3 working days.