Frequently Asked Questions

Yes, all Vitrazza® Glass Chair Mats are made from solid 1/4-inch thick Tufver Glass™, our proprietary combination of toughened (heat-treated) glass and Invisible Shield® Pro15 Nano-Tech Coating to help resist fine scratches. It's Super-Strong!

Vitrazza Glass Chair Mats are made from solid 1/4-inch thick Tufver Glass.

Vitrazza Glass Chair Mats are offered in "Chiaro - Standard Clear" and "Luminoso - Low Iron Ultra Clear" clarity options. Standard clear glass is of course clear, you can see right through it, but the high iron content casts a slight green tint through it and the edges are darker. Our Low Iron Ultra Clear glass on the other hand has the iron almost entirely removed giving it a brighter 'more clear' aesthetic with illuminating turquoise hued edges that's especially valuable on light colored floors and in high-end offices. More information can be found HERE.

When you order from Vitrazza, you can have confidence that we're taking care of every detail. We want you to have a great experience receiving your new Glass Chair Mat. So we're not just shipping the mat, we're including our curated 'Care Envelope' too.

Here's what is included:

1. Inside you'll find our Transferable Lifetime Warranty, handling tips, cleaning tips, and more.

2. Vitrazza's Stabil-a-dot™ Bumper System helps your new Glass Chair Mat stay in place and resist creeping. Our Care Envelope includes 3 different sets; one labeled 'carpet', one labeled 'hard surface', and the other labeled 'Super Size" for plush and high-pile carpets. Choose the set that works for your floor and apply them to the bottom of the mat (we include a diagram).

 3. We give you a valuable Easy Lift Tool™ which customers use to slip under the mat when they want to lift or move it. We don't want you to use metal tools such as screwdrivers.

A Vitrazza® Glass Chair Mat is designed to hold over 1,000lbs.

It shouldn’t! We include our pioneering Stabil-a-Dot™ Bumper System in your Care Envelope. You get three sets of clear rubber bumpers to apply to the bottom of the mat, and they help keep mat in place. You also get a diagram with a recommendation for how to place the bumpers.

Yes! The Vitrazza Glass Chair Mat is an especially good chair mat for carpet in homes or offices with high-pile carpet since it is a firm, durable surface that won’t develop dents or ruts like a plastic mat. We also supply a Stabil-a-dot Bumper System designed specifically for use with high-pile carpet. 

Yes! If you have beautiful hard floors in your office, you shouldn’t cover them up with cheap, dingy plastic mats. A Vitrazza Glass Chair Mat is clear, so it never distracts from hardwood, tile, or marble floor designs. And, to keep the mat properly in place, we include the Stabil-a-dot Bumper System in your Care Envelope. Stabil-a-Dots are clear rubber bumpers which adhere to the glass and provide traction against your floor.

Water from shoes doesn’t pose a problem at all. We apply Invisible Shield® Pro15 Nano-Tech Coating to help resist fine scratches and to mitigate slip. Water is attracted to glass and this attraction normally causes water to stick to glass and spread out. This would naturally create more slip as the spread water comes between shoes and the glass. Our Nano-Tech Coating prevents this interaction and eliminates “spread”, allowing the water to bead instead.

No! Unlike other mats, a Vitrazza Glass Chair Mat is static-free.

Visit our measuring tips page or call us at 1.800.722.8261 to speak with a Vitrazza® Specialist.

Yes! If one of 18 in-stock and ready to ship designs from our Prima Collection™ won't fit your desk, we'll work with you to create a custom design from our Vista Collection™. Vitrazza is happy to accommodate custom sizes up to 39 square feet (29 sq ft for non-standard designs). . Vista Collection designs are tailored to fit any size office, and any style of desk and our Vitrazza Specialist will work with you to make the ordering process easy!

Vitrazza is happy to accommodate custom sizes up to 39 square feet (29 sq ft for non-standard designs). . Please contact us at 1.800.711.8261 to discuss your design.

Custom size Vista Collection mats take 4-6 weeks for production and packaging, and then 3-5 days transit time depending on the shipping address.

If one user is going to move between two stations, we recommend one big mat –it will be less expensive, and performance will be much better. If there are two users at two distinct workstations, we recommend a mat for each and not trying to butt them up together. We do have a plastic H-channel connector to clip the mats together and protect the edges, but its more a solution you’d use after the fact rather than design from the beginning.

Small and medium-sized Glass Chair Mats ship via FedEx Ground; there is no signature required and no appointment. The FedEx Ground driver will leave the carton at your front door or garage door like they would with any other package.

Larger Glass Chair Mats ship via FedEx Freight Priority. This service includes curbside or dock delivery; the customer will need to take the carton from there. FedEx Freight will schedule an appointment for residential deliveries, but not for commercial deliveries. Inside Delivery on FedEx Freight deliveries is available for $99.00; this service has the driver bring the large carton just across the front door of your home or office. Call us at 1.800.711.8261 to add this service to an order.

Watch our Unpacking and Installation video below

Vitrazza offers Free Shipping on all Prima Collection in-stock sizes as well as Vista Collection custom designs (lower 48 states only).

Yes!

Vitrazza ships to Canada via FedEx International. Shipments do not require an appointment or a signature. Your country's import duties, taxes, and fees are included in the CAD price. When you shop with Vitrazza there is NOTHING due at delivery.

Click here to request a shipping quote for Alaska or Hawaii, or call us at 1.800.711.8261 to speak to a Customer Service Specialist!

In-stock items will typically ship the same business day, Mon-Sat. Please refer to the product pages for an estimated shipping timeframe. If you have already placed an order, please refer to your Order Confirmation email.

Custom size Vista Collection mats take 4-6 weeks for production and packaging, and then 3-5 days transit time depending on the shipping address.

Yes, each Vitrazza® Glass Chair Mat comes with a written Transferable Lifetime Warranty.

If your Glass Chair Mat breaks, which is extremely rare and unlikely, simply snap a photo of the broken mat in place and email it to support@vitrazza.com along with your invoice or other purchase information. A Vitrazza Specialist will contact you immediately to review.

Vitrazza Glass Chair Mats are made from Tufver Glass™, which is exceptionally strong and very unlikely to break if handled with care. 

Use the Easy Lift Tool™ provided in your Care Envelope to slide under the mat and pull the mat up to stand it on edge (on carpet or a moving blanket). DO NOT use screwdrivers or metal tools.