Frequently Asked Questions
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Product Information
Are Vitrazza Glass Chair Mats made from real glass?
Yes, all Vitrazza® Glass Chair Mats are made from solid 1/4-inch thick SGCC and ANSI certified tempered safety glass. And we add a protective nano-tech coating (Invisible Shield® Pro15) to help resist fine scratches. It's Super-Strong!
What Is SGCC Certification?
The Safety Glazing Certification Council (SGCC), based in Sacketts Harbor, NY, maintains a certification program under which manufacturers of safety glazing products voluntarily submit their products for testing to an SGCC-approved independent testing laboratory. The testing procedures used in SGCC's program are consistent with those established in ANSI Z97.1, CPSC 16 CFR 1201 and CAN/CGSB 12.1.
What is ANSI Z97.1?
Per The American National Standards Institute (ANSI), markings like “ANSI Z97.1-2015” and “American National Standard Z97.1-2015” denote compliance with testing requirements that assure the glazing materials used in buildings are safe. What is ANSI Z97.1? It’s the American National Standard for safety glazing materials used in buildings. It sets specifications and testing methods for the safety properties of safety glazing materials used for all building and architectural purposes. By prescribing the minimum safety performance characteristics of safety glazing materials, ANSI Z97.1 affords a basis for safety standards for adoption in regulations by federal, state, and local regulatory bodies, as well as for use by building code officials, architects, designers, specifiers and others as a reference standard.
Where are Vitrazza Glass Chair Mats manufactured?
Vitrazza sources our ANSI/SGCC certified tempered glass from FOUR suppliers. All custom designs are made in the US. Most in-stock sizes are sourced from one longstanding, trusted supplier in Fujian Province, China. Fill-in orders are sourced here in Colorado. All imported goods are marked accordingly.
How thick is a Vitrazza Glass Chair Mat?
The thickness of a Vitrazza Glass Chair Mat is 6mm, which is just shy of 1/4-inch.
What are the glass clarity options?
Vitrazza Glass Chair Mats are offered in "Chiaro - Standard Clear" and "Luminoso - Low-Iron Ultra Clear" clarity options. Standard clear glass is clear, you can see right through it, but the iron content casts a subtle green undertone. Our Low-Iron Ultra Clear glass has the iron almost entirely removed giving it a brighter, optically clear aesthetic that's especially appealing on light colored floors and in high-end offices. Learn more about Glass Clarity options.
What’s included with my Glass Chair Mat order?
When you order from Vitrazza, you can have confidence that we're taking care of every detail. We want you to have a great experience receiving your new Glass Chair Mat. So, we include our curated 'Care Pack’.
Here's what is included:
- Inside you'll find our Transferable Lifetime Warranty, handling tips, cleaning tips, and more.
- The Vitrazza Stabil-a-dot™ Bumper System enables your new Glass Chair Mat to work on any type of flooring. And it helps resist creeping. The system includes 3 different sets of bumpers; one labeled ‘hard surface’, one labeled 'carpet', and the other labeled 'Super-Size" (for use on plush and high-pile carpets). Choose the set that applies to your floor and apply those bumpers to the bottom of the mat (we include a diagram).
- We give you a valuable Easy Lift Tool™ which customers use to slip under the mat when they want to lift or move it. We don't want you to use metal tools such as screwdrivers.
Learn more about unpacking and installing your new Vitrazza Glass Chair Mat, watch this short video.
How Are Vitrazza Glass Office Chair Mats Made?
Watch the video below to learn more.
What is the expected lifespan of a Vitrazza Glass Chair Mat?
A Vitrazza® Glass Chair Mat can last up to 7x longer than traditional plastic mats and comes with a Transferable Lifetime Warranty.
What is the weight limit of a Vitrazza Glass Chair Mat?
A Vitrazza® Glass Chair Mat is made by spec to 10,000psi and designed to hold over 1,000lbs.
Is a Vitrazza Glass Chair Mat ergonomic?
Yes, absolutely! We asked an independent ergonomist to study the impact a Glass Chair Mat might have on human behavior and posture. The pilot study was the first time anyone had scientifically studied the effect different flooring types have on "bad" awkward postures and "good" mini-movement breaks. The study revealed that a Glass Chair Mat used on top of a rug reduced bad postures by 93%, and promotes circulation by increasing mini-movement breaks 61%. Read more details of the study to see how Glass Chair Mats stack up against plastic mats and office carpet tiles. (hint: it's still better!)
Is a Vitrazza Glass Chair Mat slippery if you have water on your shoes?
Water from shoes doesn’t pose a problem at all. We apply Invisible Shield® Pro15 Nano-Tech Coating to help resist fine scratches and it also reduces slipperiness. Water is attracted to glass and this attraction normally causes water to stick to glass and spread out. This would naturally create more ‘slip’ as the spread water comes between shoes and the glass. Our Nano-Tech Coating eliminates “spread”, forcing the water to bead instead.
Will the Vitrazza Glass Chair Mat build up a static charge?
No! Unlike other mats, a Vitrazza Glass Chair Mat is static-free.
Is there a warranty on a Vitrazza Glass Chair Mat?
Yes, each Vitrazza® Glass Chair Mat comes with a written Transferable Lifetime Warranty.
Buying Guide
How do I choose a size for my Vitrazza Glass Chair Mat?
Visit our measuring tips page or call us at 1.800.711.8261 to speak with a Vitrazza® Specialist.
What is the difference between The Prima Collection and The Moda Collection?
We stock 20 sizes, all of which are made from our trademarked Tufver Glass(tm). We separate these into two collections only for ease of shopping. The Prima Collection™ contains our 8 most popular and least expensive sizes, all available on one page. The Moda Collection™ contains 12 sizes, divided by distinctive shapes; XL sizes are larger, Round sizes are, of course, round and Tab sizes have the traditional tab built into the front for those who need a portion of their mat to continue into a desk opening.
What is a Tab, and do I need one?
A ‘tab’ is the built-in section of some Vitrazza Glass Chair Mat designs that bumps out to fit into the opening of a traditional desk style (generally 24-30" wide with drawer pedestals on each side). A tab is intended to keep the chair wheels on the mat if/when a user works very close to the desk. Most customers find they don’t work that close to the desk and therefore will not roll off the front of a mat that doesn’t have a tab. Also, if your desk has an open area between two legs that would enable a square or rectangle Glass Chair Mat to be positioned partly underneath the front of the desk, the extra fabrication for the notched-out tab is not necessary – you can get the effect of a tab just by sliding the square/rectangle partly under the desk.
Does Vitrazza offer custom sizes and designs?
Yes! If one of our 20 in-stock won't fit your desk, we'll work with you to create a custom design from our Vista Collection™. To get the design and quote process started, you can send us any simple sketch or call to speak with a Vitrazza Specialist.
How big can you go with a Custom Vista Collection Design?
Vitrazza can accommodate custom sizes up to 29 square feet and up to 88” in length.
Is Pricing for custom designs much more expensive?
Generally, the smaller the custom design the more likely it is much more expensive than a similar in stock size. Medium-sized and larger mats are still a premium but not as great. Our in-stock sizes are imported and sourced in large quantities. Custom designs have no economies of scale and are sourced from a single specialty supplier in Denver.
What is the turnaround time for a custom Vitrazza Glass Chair Mat?
Custom designs have a 2–3 week turnaround time for production/packaging, and then 3-5 days transit time depending on the shipping address.
Are there discounts available for bulk or multiple-unit orders?
Yes! Learn more HERE.
Are Trade discounts available for Interior Designers?
Yes! If you are an interior designer and would like to set up an account with our trade discount, please email us at sales@vitrazza.com. Provide your business name primary contact, phone number and physical address, along with your resale certificate. A salesperson will set up your account and follow up right away.
Is there a showroom I can visit?
No, Vitrazza sells direct to customers via our e-commerce store.
Can I set up my Tax-exempt Organization for a Tax-Free Purchase?
Yes. Vitrazza can set up your organization as tax-exempt; simply email us ahead of your order at support@vitrazza.com. Attach your tax-exempt certificate and include the contact name, shipping address, email address, and phone number you'd like associated with an order. We'll alert you as soon as your account is ready (typically the same business day).
Can I use a stationary chair on a Vitrazza Glass Office Chair Mat?
Yes, you can use a stationary chair, as long as it has no exposed metal that will contact the glass.
Shipping & Delivery
Are there any delivery or shipping charges?
Vitrazza offers Free Shipping for all orders of Glass Chair Mats and for most accessories (for the contiguous 48 US states).
How long does it take for an item to ship/deliver?
In-stock items will ship within one business day (Mon-Fri) and you’ll get a confirmation email with the tracking number. Transit time ranges from 1-5 business days depending on the destination.
Where do orders ship from?
All orders ship from our national distribution center in Golden, CO.
How are Vitrazza Glass Chair Mats shipped or delivered?
Small and medium-sized Glass Chair Mats ship via FedEx Ground; there is no signature required and no appointment. The FedEx Ground driver will leave the carton at your front door or garage door like they would with any other package.
Larger Glass Chair Mats ship via FedEx Priority Freight.
- For residential freight delivery, the service includes a scheduled appointment and curbside delivery; the customer is expected to take the carton from there, so please have assistance available.
- For commercial deliveries, the service includes dock or curbside delivery depending on availability. No appointment is made when delivering to a commercial location.
If your order is shipping via FedEx Priority Freight, and you’d like to have the driver bring the carton inside the front door, call us to set up ‘Inside Delivery Service’ which is available for $99.00. Call us at 1.800.711.8261 to add this service to an order.
Is shipping available to Alaska, Hawaii, or Canada?
Vitrazza does ship to customers in most areas of Canada! You can toggle the flag in the top right corner of our website to see Canadian prices. At checkout, you'll see an extra line item for Canadian taxes and international shipping. We ship 'Delivered Duty Paid' - you will not be billed separately for duty/taxes.
Shipments to Alaska or Hawaii require a shipping quote, which you can request HERE. Or, call us at 1.800.711.8261 to speak to a Customer Service Specialist.
What if my order is damaged in transit?
Vitrazza self-insures all of our shipments. If a product is damaged during the shipping process, please send us a photo with your order number to support@vitrazza.com. We'll ship a replacement. Damaged products can then be disposed of; we don't ship damaged products back to our warehouse.
Setup & Care
Is there a top and bottom designated on a Vitrazza Glass Chair Mat?
Yes. The top is protected with Invisible Shield Pro15 and indicated with a static cling label.
Can I tell the difference between the top and bottom without the static cling label?
Yes. The treated side (top) is a bit smoother when you run your finger on it, whereas the untreated (bottom) is slightly more ‘dry’ feeling. Also, if you pour a very small amount of water on the top it will bead up, whereas if you do the same on the bottom the water will spread.
Will a Vitrazza Glass Chair Mat move or ‘creep’ on carpet?
It shouldn’t! We include our exclusive Stabil-a-Dot™ Bumper System in your Care Pack. You get three sets of clear rubber bumpers to apply to the bottom of the mat, which help keep the mat in place. You also get a diagram with a recommendation for how to place the bumpers. Lost your Stabil-a-dot install diagram? Download and print our Stabil-a-dot installation template and guide, here.
Can I use a Vitrazza Glass Chair Mat on hardwood, tile, or marble flooring?
Yes! If you have beautiful hard floors in your office, you shouldn’t cover them up with cheap, dingy plastic mats. A Vitrazza Glass Chair Mat is clear, so it never distracts from hardwood, tile, or marble floor designs. And, to keep the mat properly in place, we include the Stabil-a-dot Bumper System in your Care Envelope. Stabil-a-Dots are clear rubber bumpers which adhere to the glass and provide traction against your floor.
If moving your Glass Chair Mat, DO NOT drag on hard surface flooring.
Can I use the Vitrazza Glass Chair Mat on high-pile carpet?
Yes! The Vitrazza Glass Chair Mat is an especially good chair mat for carpet in homes or offices with high-pile carpet since it is a firm, durable surface that won’t develop dents or ruts like a plastic mat. We also supply a Stabil-a-dot Bumper System designed specifically for use with high-pile carpet. Download the Stabil-a-dot installation template and guide, here.
Can I put two mats together side by side to create one big mat?
Regular contact between the edges of two Glass Chair Mats is a concern for damage. If you need a solution to butt two mats together, we offer a clear, plastic H-channel connector to clip the mats together. The h-channel will protect the edges and provide a smooth ramp between the mats. See the photo below. When considering your purchase, we recommend the following: If one user is going to move between two stations, one big mat will be preferable–it will be less expensive, and performance will be much better. If there are two users at two distinct workstations, we recommend a mat for each and not trying to butt the mats together.
If you’re interested in buying a strip of our clear plastic
H-channel, send us an email (support@vitrazza.com) and let us know what length you need, or fill out the form on the
H-Channel product page. We'll provide a quote. We highly recommend you measure the length to not include the full 3” radius corner. Like in the photo, it looks and works best if the h-channel just spans the straight edges.
How do I unbox and setup a Vitrazza Glass Chair Mat?
Watch our Unboxing and Installation video below. For more info about installing the Stabil-a-Dot Bumper System, Download and print our Installation Template and Guide
What is the plastic stick tool included in the care pack?
This ‘Easy-lift’ tool is intended to slip under the edge of a Vitrazza Glass Chair Mat when you need to pick up a side or move the mat. DO NOT USE METAL TOOLS.
Can a Vitrazza Glass Chair Mat span both a hard surface floor and a rug/carpet?
Most often yes, this will work by utilizing the varied sizes of Stabil-a-Dot Bumpers available in the Care Pack. Ideally, this should only be done where the height difference is minor.
How do I relocate my Vitrazza Glass Chair Mat sometime later?
Vitrazza Glass Chair Mats are exceptionally strong and very unlikely to break if handled with care. Use the Easy Lift Tool™ provided in your Care Envelope to slide under the mat and pull the mat up to stand it on edge (on carpet or a moving blanket). DO NOT use screwdrivers or metal tools. DO NOT drag on a hard surface floor.
Moving your Glass Chair Mat from one room to another:
- Wear gloves, use two people to carry. Do not drag on a hard surface floor.
Moving your Glass Chair Mat to a new location:
- Wrap the mat with a moving blanket, tape to secure.
- Use two people to carefully load into truck.
Moving your Glass Chair Mat from carpet to hardwood:
- Stand mat on edge on a towel, rug or moving blanket.
- Install the Stabil-a-dots™ labeled for Hard Surface.
- If you need more Stabil-a-dots, send a request to support@vitrazza.com and we'll mail a set complimentary.
Do I need special wheels for my office chair when using a Vitrazza Glass Chair Mat?
Not unless your wheels have metal tread, which is highly unusual. Most office chairs have either plastic or urethane tread on the wheels. Either will work on a Vitrazza Glass Chair Mat. Some customers find that casters with hard plastic tread are loud against the glass and don’t roll as smoothly as they’d like. Replacing those with Hubless Office Chair Wheels from Vitrazza, which have a urethane tread,is a great upgrade to the Glass Chair Mat experience.
How do I install my new Hubless Casters?
It's easy, just watch our short installation tips video below.
Warranty & Support
What does the Warranty cover?
Every Vitrazza Glass Chair Mat includes a Lifetime Transferable Warranty. Read the complete terms HERE.
Do I need to ‘register’ my warranty?
You can register your warranty, HERE
How do I file a Warranty Claim?
If your Glass Chair Mat breaks, which is extremely rare and unlikely, please take a photo of the broken mat and submit a warranty claim form, HERE, or email it to support@vitrazza.com along with your invoice or order number. A Vitrazza Specialist will contact you immediately to assist.
Can I Order Stabil-a-Dots?
Yes! You can order a Stabil-a-Dot Refresh Kit, here!
How do start a return or exchange?
If you're not completely satisfied, contact us within 30 days after receiving your order. We'll send you a pre-paid return label to ship it back to us for a full refund. All you have to do is tape it back up in the box we sent it in - and that's easy. 100% Risk Free.
Simply call us at 1.800.711.8261, or submit the Return Request Form, here.