Customer Service

How do you ship or deliver Vitrazza glass chair mats?

 

Do you charge for delivery/shipping?

All in-stock sizes and custom quotes include FREE shipping within continental US. 

What is the normal turnaround time for an order?

Standard size Glass Chair Mats are in stock and ship out the same business day if ordered before 3pm MST. Turnaround time for custom Glass Chair Mats is between 2-3 weeks.

Does the Vitrazza Glass Chair Mat come with a warranty?

Yes, each Vitrazza Glass Chair Mat comes with a written Forever Warranty. Click here for more details.

How do I file a Warranty Claim?

If your Glass Chair Mat breaks, which is extremely rare and unlikely, simply snap a photo of the broken mat in place and email it to customersupport@vitrazza.com along with your invoice or other purchase information. A Vitrazza Specialist will contact you immediately to review.

What if I have to move my Vitrazza Glass Chair Mat sometime later?

Vitrazza Glass Chair Mats are made from Tufver Glass™, which is exceptionally strong and very unlikely to break if handled with care. 

Use the 'easy lift tool' provided in your Care Envelope to slide under the mat and pull the mat up to stand it on edge (on carpet or a moving blanket). DO NOT use screwdrivers or metal tools. 

Moving your Glass Chair Mat from one room to another:
  • Wear gloves, use two people to carry.
Moving your Glass Chair Mat to a new location:
  • Wrap the mat with a moving blanket, tape to secure.
  • Use two people to carefully load into truck.
Moving your Glass Chair Mat from carpet to hardwood:
  • Stand mat on edge on a towel, rug or moving blanket.
  • Install provided Stabil-a-dots™ labeled for Hard Surface.
  • If you need more Stabil-a-dots™, send a request to customersupport@vitrazza.com and we'll mail a set complimentary.

 


Measuring & Shape

How do I choose a size for my Vitrazza glass chair mat?

See our Measuring Tips page or call to speak with a Vitrazza Specialist.

Does Vitrazza offer custom sizes and designs?

Yes! Read More HERE.

How do I measure for a custom sized mat?

Click HERE for our measuring tips page.


Usage & Durability

How many pounds will a Vitrazza glass chair mat support?

A Vitrazza Glass Chair Mat is designed to hold over 1,000lbs.

Will a Vitrazza glass chair mat move or ‘creep’ on carpet?

It shouldn’t! We include 2 sets of Stabil-a-dots™ in your Care Envelope. Stabil-a-dots™ are clear rubber bumpers you apply to the bottom to help the mat stay in place. 

Can I use the Vitrazza glass chair mat on high-pile carpet?

Yes! The Vitrazza Glass Chair Mat is an especially good chair mat for carpet in homes or offices with high-pile carpet since it is a firm, durable surface that won’t develop dents or ruts like a plastic mat.  

Can I use a Vitrazza glass chair mat on hardwood, tile or marble?

Yes! If you have beautiful hard floors in your office, you shouldn’t cover them up with cheap, dingy plastic mats. A Vitrazza Glass Chair Mat is clear, so it never distracts from hardwood, tile or marble floor designs. And, to keep the mat properly in place, we include Stabil-a-dots™ in your Care Envelope. Stabil-a-dots™ are thin, clear rubber bumpers which adhere to the glass and provide traction against your floor.

Will a Vitrazza glass chair mat be slippery if you have water on your shoes?

Water from shoes doesn’t pose a problem at all. The nano-tech coating we apply is intended to help resist scratching and to mitigate slip. Water is attracted to glass and this attraction normally causes water to stick to glass and spread out. This would naturally create more slip as the spread water comes between shoes and the glass. Our nano-tech coating prevents this interaction and eliminates “spread”, allowing the water to bead instead.

Will the Vitrazza glass chair mat build up a static charge?

No! Unlike other mats, a Vitrazza Glass Chair Mat is static-free.


Details & Specifications

Are Vitrazza™ glass chair mats made from real glass?

Yes, all Vitrazza Glass Chair Mats are made from solid 1/4-inch thick Tufver Glass™, our proprietary combination of toughened (heat-treated) glass and a nano-technology coating. Its amazingly strong and resists scratching!

 

How thick is a glass chair mat?

Vitrazza Glass Chair Mats are made from solid 1/4-inch thick Tufver Glass.

 

What is the edge profile on a Vitrazza glass chair mat?

Vitrazza Glass Chair Mats include furniture-quality polished edges with a Mini-Bevel. These have a slight bevel so they are not sharp; the polish/bevel gives them a 'softened' edge that's easy to roll on/off. No need to worry about edge chips - the Mini-Bevel eliminates that issue!