Customer Service

Customer Service

How do you ship or deliver Vitrazza Glass Chair Mats?

Small and medium-sized Glass Chair Mats ship via FedEx Ground; there is no signature required and no appointment. The FedEx Ground driver will leave the carton at your front door or garage door like they would with any other package.

Larger Glass Chair Mats ship via FedEx Freight Priority. This service includes curbside or dock delivery; the customer will need to take the carton from there. FedEx Freight will schedule an appointment for residential deliveries, but not for commercial deliveries. Inside Delivery on FedEx Freight deliveries is available for $99.00; this service has the driver bring the large carton just across the front door of your home or office. Call us at 1.800.711.8261 to add this service to an order.

How do I unpack and install my new Vitrazza Glass Chair Mat?

Watch our Unpacking and Installation video below. Need help installing Stabil-a-dots? Download and print our Installation Template and Guide

Do you charge for delivery/shipping?

Vitrazza offers Free Shipping on all Prima Collection in-stock sizes as well as Vista Collection custom designs (lower 48 states only).

Can I Order Stabil-a-Dots?

Yes! You can order a Stabil-a-Dot Refresh Kit, here!

Do you ship to Alaska, Hawaii, or Canada?


Vitrazza ships to Canada via FedEx International. Shipments do not require an appointment or a signature. Your country's import duties, taxes, and fees are included in the CAD price. When you shop with Vitrazza there is NOTHING due at delivery.

Click here to request a shipping quote for Alaska or Hawaii, or call us at 1.800.711.8261 to speak to a Customer Service Specialist!

How quickly will my in-stock "Prima Collection" mat ship?

In-stock items will typically ship the same business day, Mon-Sat. Please refer to the product pages for an estimated shipping time frame. If you have already placed an order, please refer to your Order Confirmation email.

What is the normal turnaround time for a custom "Vista Collection" mat?

Custom size Vista Collection mats take 4-6 weeks for production and packaging, and then 3-5 days transit time depending on the shipping address.

Does the Vitrazza Glass Chair Mat come with a warranty?

Yes, each Vitrazza® Glass Chair Mat comes with a written Transferable Lifetime Warranty.

How do I file a Warranty Claim?

If your Glass Chair Mat breaks, which is extremely rare and unlikely, simply snap a photo of the broken mat in place and email it to along with your invoice or other purchase information. A Vitrazza Specialist will contact you immediately to review.

What if I have to move my Vitrazza Glass Chair Mat sometime later?

Vitrazza Glass Chair Mats are made from Tufver Glass™, which is exceptionally strong and very unlikely to break if handled with care. 

Use the Easy Lift Tool™ provided in your Care Envelope to slide under the mat and pull the mat up to stand it on edge (on carpet or a moving blanket). DO NOT use screwdrivers or metal tools. 

Moving your Glass Chair Mat from one room to another:
  • Wear gloves, use two people to carry.
Moving your Glass Chair Mat to a new location:
  • Wrap the mat with a moving blanket, tape to secure.
  • Use two people to carefully load into truck.
Moving your Glass Chair Mat from carpet to hardwood:
  • Stand mat on edge on a towel, rug or moving blanket.
  • Install provided Stabil-a-dots™ labeled for Hard Surface.
  • If you need more Stabil-a-dots, send a request to and we'll mail a set complimentary.