Customer Service

How do you ship or deliver Vitrazza Glass Chair Mats?

Small and medium-sized Glass Chair Mats ship via FedEx Ground; there is no signature required and no appointment. The FedEx Ground driver will leave the carton at your front door or garage door like they would with any other package.

Larger Glass Chair Mats ship via FedEx Freight Priority. This service includes curbside or dock delivery; the customer will need to take the carton from there. FedEx Freight will schedule an appointment for residential deliveries, but not for commercial deliveries. Inside Delivery on FedEx Freight deliveries is available for $99.00; this service has the driver bring the large carton just across the front door of your home or office. Call us to add this service to an order.

Do you charge for delivery/shipping?

Vitrazza offers Free Shipping on all Prima Collection in-stock sizes as well as Vista Collection custom designs (lower 48 states only).

Do you ship to Alaska, Hawaii, or Canada?

Yes! Please submit a request for a shipping quote on this page or call us at 1.800.711.8261 to speak to a Customer Service Specialist!

What is the normal turnaround time for an order?

All Prima Collection in-stock sizes ship out the same business day if ordered before 3pm MST. Turnaround time for Vista Collection custom designs is 2-3 weeks.

Does the Vitrazza Glass Chair Mat come with a warranty?

Yes, each Vitrazza® Glass Chair Mat comes with a written Transferable Lifetime Warranty.

How do I file a Warranty Claim?

If your Glass Chair Mat breaks, which is extremely rare and unlikely, simply snap a photo of the broken mat in place and email it to customersupport@vitrazza.com along with your invoice or other purchase information. A Vitrazza Specialist will contact you immediately to review.

What if I have to move my Vitrazza Glass Chair Mat sometime later?

Vitrazza Glass Chair Mats are made from Tufver Glass™, which is exceptionally strong and very unlikely to break if handled with care. 

Use the Easy Lift Tool™ provided in your Care Envelope to slide under the mat and pull the mat up to stand it on edge (on carpet or a moving blanket). DO NOT use screwdrivers or metal tools. 

Moving your Glass Chair Mat from one room to another:
  • Wear gloves, use two people to carry.
Moving your Glass Chair Mat to a new location:
  • Wrap the mat with a moving blanket, tape to secure.
  • Use two people to carefully load into truck.
Moving your Glass Chair Mat from carpet to hardwood:
  • Stand mat on edge on a towel, rug or moving blanket.
  • Install provided Stabil-a-dots™ labeled for Hard Surface.
  • If you need more Stabil-a-dots, send a request to customersupport@vitrazza.com and we'll mail a set complimentary.