Customer Service

How do you ship or deliver Vitrazza glass chair mats?

 

Do you charge for delivery/shipping?

All in-stock sizes and custom quotes include FREE shipping within continental US. 

What is the normal turnaround time for an order?

Standard size Glass Chair Mats are in stock and ship out the same business day if ordered before 3pm MST. Turnaround time for custom Glass Chair Mats is between 2-3 weeks.

Does the Vitrazza Glass Chair Mat come with a warranty?

Yes, each Vitrazza Glass Chair Mat comes with a written Forever Warranty. Click here for more details.

How do I file a Warranty Claim?

If your Glass Chair Mat breaks, which is extremely rare and unlikely, simply snap a photo of the broken mat in place and email it to customersupport@vitrazza.com along with your invoice or other purchase information. A Vitrazza Specialist will contact you immediately to review.

What if I have to move my Vitrazza Glass Chair Mat sometime later?

Vitrazza Glass Chair Mats are made from Tufver Glass™, which is exceptionally strong and very unlikely to break if handled with care. 

Use the 'easy lift tool' provided in your Care Envelope to slide under the mat and pull the mat up to stand it on edge (on carpet or a moving blanket). DO NOT use screwdrivers or metal tools. 

Moving your Glass Chair Mat from one room to another:
  • Wear gloves, use two people to carry.
Moving your Glass Chair Mat to a new location:
  • Wrap the mat with a moving blanket, tape to secure.
  • Use two people to carefully load into truck.
Moving your Glass Chair Mat from carpet to hardwood:
  • Stand mat on edge on a towel, rug or moving blanket.
  • Install provided Stabil-a-dots™ labeled for Hard Surface.
  • If you need more Stabil-a-dots™, send a request to customersupport@vitrazza.com and we'll mail a set complimentary.